Effective Date: 15 April 2024

 

INTRODUCTION

 

This Privacy Policy explains how HNS Recovery collects, uses, and protects your personal information when you use HNS Recovery’s website, applications (hereinafter App or Application), services, or interact with HNS Recovery. When you use our services or our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy. It also tells you how you can access, update, or delete your personal information. Please read it carefully before using HNS Recovery’s websites or services.

​

HNS Recovery may update this Privacy Policy from time to time. If so, HNS Recovery will change the “Effective Date” at the top of this Privacy Policy and try to inform you by email or on HNS Recovery’s home page before the changes take effect. You should check this Privacy Policy regularly to stay informed of how HNS Recovery protects your privacy.

​

You agree to this Privacy Policy by using HNS Recovery’s website or services or interacting with HNS Recovery. If HNS Recovery collects your information in other ways, HNS Recovery will ask for your consent first, if required by law. If you do not agree to this Privacy Policy, you must stop using HNS Recovery’s websites or services and deactivate your account.

​

INFORMATION WE COLLECT AND HOW ITS USED

​

HNS Recovery collects your information from different sources and methods. You may provide your information to HNS Recovery through HNS Recovery’s website, when you use HNS Recovery’s services, or when you have or want to have a business relationship with HNS Recovery. HNS Recovery may also get your information from other companies that use HNS Recovery’s services, public information systems, consumer reporting agencies, and other commercial information services. Here are the types of information HNS Recovery may collect:

​

• Registration Information: HNS Recovery collects information to create a profile for you, such as your name, email address, phone number, and company name. (CCPA category: 1798.140(o)(1)(A).)
   

• Log Information: HNS Recovery keeps information about you when you access and use HNS Recovery’s services. This information may include your mobile devices unique ID number, geographic location, IP address, timestamps, browser information, ISP, webpages visited, and the URL of the web page you visited before coming to HNS Recovery. (CCPA category: 1798.140(o)(1)(F).)
   

• Personal Information: HNS Recovery collects your full name, email address, zip code and other information you may provide with your account such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google Plus. We store whatever information is made available to us by you through these sign-in services.
   

• We gather information from members and guests who apply for the various Services that our website and App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code and telephone number or fax number. We collect information primarily to ensure that we are able to fulfil your requirements and to deliver personalized experience.
   

• Usage Information: HNS Recovery tracks your activity when you use HNS Recovery’s services and may collect information about the applications and features you use, the websites you visit, and the types and amount of HNS Recovery’s services you use. (CCPA category: 1798.140(o)(1)(F).)
   

• Crash or error information: If HNS Recovery’s services crash or return an error, HNS Recovery may collect data to find out the cause of the error using first- or third-party services. The crash or error information collected may include your device IP address, device name, operating system version, application configuration, the time and date, and other statistics. (CCPA category: 1798.140(o)(1)(F).)
   

• Job Applicant Information: HNS Recovery collects information about you when you apply for a job, which may include personal identifiers (CCPA category: 1798.140(o)(1)(A) and education information (CCPA category: 1798.140(o)(1)(J).

​

NOTICE

​

We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App or when you connect or browse connected Apps, linked, or listed on our App, or join a limited-access feature of the App.

​

CONSENT AND SHARING OF INFORMATION

At HNS Recovery, we handle the information collected from our users and visitors with the utmost care and security, ensuring it is shared responsibly within our network of customers, third-party users, employees, stakeholders, and other community experts. This information supports the delivery of HNS Recovery's services and features, as outlined in our Privacy Policy and in accordance with applicable laws. With your use of the website and app and clear consent, we use this data to:

​

- Provide the requested services and enhance your customer service experience.
- Offer a personalized experience on our website.
- Send communications about your use of HNS Recovery’s services, including any updates or notices.
- Engage you in surveys and feedback opportunities to improve our services.
- Understand your needs and interests to better tailor our offerings.
- Develop new services and improve the existing ones.
- Enhance our marketing efforts and the functionality of our website.
- Evaluate potential employment opportunities and manage our workforce.
- Uphold our website's terms of use, promote security, and protect against risks.
- Fulfill audit requirements and any other purposes disclosed at the time of data collection.

HNS Recovery may share your personal information with affiliates, agents, authorized representatives, law enforcement, regulators, and other third parties, when necessary, always adhering to our Privacy Policy and legal obligations. We do not sell your personal information unless specifically requested by you or if legally required. Additionally, we may share non-identifying information with third parties. In all instances, our goal is to ensure transparency and security in the handling of your personal data, reinforcing our commitment to protect your privacy while providing top-notch recovery services.

​

COOKIES

HNS Recovery’s website and app uses cookies and other technologies (such as pixel tags, web beacons, clear GIFs, links in emails, JavaScript, device IDs, or similar technologies) to collect information and support some features of the website. (CCPA category: 1798.140(o)(1)(F).) These cookies and technologies allow HNS Recovery and third parties to learn about your visits to HNS Recovery’s site and analyze your behavior. You can choose to reject cookies when you visit HNS Recovery’s websites, but you may not be able to use all the features of the sites if you do.

If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the Website and the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.

​

HNS Recovery uses this information to process your requests and to show you online and mobile ads, messages, and content that match your interests. The information HNS Recovery gets from your web browser and from cookies and technologies does not personally identify you, but sometimes HNS Recovery may link it to your personal information.

​

Here are the different types of cookies that HNS Recovery may use on the site:

• Necessary Cookies: These cookies enable basic functions like page navigation and secure areas of the website. The website cannot work properly without them. If you disable these cookies, some services and features may not be available.

• Preference Cookies: These cookies remember your preferences, such as your language or region. Some of them are needed to view maps or videos on HNS Recovery’s website.

• Statistics Cookies: These cookies collect information about how you use the website and help HNS Recovery improve it. They give HNS Recovery aggregated data that HNS Recovery uses to monitor site performance, count page visits, find technical errors, see how you reach the website, and evaluate marketing (including emails).

• Marketing Cookies: These cookies show you ads on other websites, such as Facebook, LinkedIn, or others. They aim to display ads that are relevant and interesting for you and more valuable for publishers and advertisers. HNS Recovery only shows ads for its own services.

• Unclassified Cookies: These are cookies that HNS Recovery is still classifying with the help of their providers.

​

CHOICE

You can choose whether to receive communications from us by selecting an “opt in” or an “opt out” option, depending on the law, when you give us your contact information on HNS Recovery’s website. You can also click on the “unsubscribe” link in HNS Recovery’s newsletters or promotional emails. These options let you tell HNS Recovery how you want to receive communications. You can also opt out of HNS Recovery communications by emailing privacy@HNSRecovery.com.

​

When you agree to the terms of use/end user license agreement for applications software, you must opt in to let HNS Recovery collect data from your mobile device for the applications software to work properly.

You can opt out of ads based on your behavior anytime by clearing your browser’s cookies.

 

HNS Recovery may get information from third parties and add it to the information HNS Recovery collects through HNS Recovery Services. HNS Recovery may access some information from a third-party social media service if you use it to create or log into your online account or share information from the service with HNS Recovery. HNS Recovery follows the Privacy Policy and authorization procedures of the social media service when accessing such information. HNS Recovery protects data from third parties according to this notice and any extra limits from the other sources.

​

Some browsers have a “do not track” (“DNT”) option. But there is no common standard for DNT among industry groups, technology companies, or regulators. So, HNS Recovery does not respond to DNT signals. HNS Recovery will keep an eye on DNT browser technology and the implementation of a standard.

​

PROCESSING

​

By using the HNS Recovery Services or giving information to HNS Recovery, you agree to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from where you live.

​

APPLICABLE LAWS

​

In managing and sharing personal information, HNS Recovery adheres to a comprehensive framework of privacy laws and regulations that are designed to safeguard user data. These legal standards ensure that we handle personal information responsibly and transparently. Below is an overview of the main laws and regulations that guide our practices:

 

1. Gramm-Leach-Bliley Act (GLBA): This U.S. federal law applies to financial institutions and includes provisions to protect consumers' personal financial information held by those institutions. Under the GLBA, we are required to ensure the security and confidentiality of this data and to provide privacy notices explaining our information-sharing practices to our customers.

 

2. California Consumer Privacy Act (CCPA): This state statute applies to businesses that collect personal information from California residents. It grants consumers new rights with respect to the access to, deletion of, and sharing of their personal data. It requires businesses to inform consumers at or before the point of collection about the types of data being collected and the purposes for which the data will be used.

 

3. Fair Credit Reporting Act (FCRA): This U.S. federal law regulates the collection and use of consumer credit information. As a company involved in the repossession of assets, compliance with FCRA is essential, particularly when handling data that could affect a consumer’s credit scores.

 

4. Fair Debt Collection Practices Act (FDCPA): Although primarily aimed at debt collectors, certain provisions of this law impact repossession agencies like ours, especially regarding the acquisition and communication of consumer information.

​

5. Health Insurance Portability and Accountability Act (HIPAA): If our services ever involve handling health information, HIPAA requirements would apply, demanding protections for the privacy and security of certain health information.

 

6. General Data Protection Regulation (GDPR): For any dealings with the data of European Union residents, GDPR imposes obligations regarding the collection, use, and transfer of personal data. It provides broad privacy rights to individuals, including the right to access, correct, delete, and restrict processing of their data.

 

7. Electronic Communications Privacy Act (ECPA): This U.S. federal law prohibits the unauthorized interception, access, use, and disclosure of electronic communications. This law is particularly relevant to how electronic data and communications are handled during our operations.

 

8. State-specific Privacy Laws: Various states within the U.S. have their own privacy laws that complement or, in some cases, extend beyond federal regulations. These laws may include specific provisions on data breach notifications, security standards, and consumer privacy rights.

​

Compliance with these laws involves continuous monitoring and adapting to the legal landscape, ensuring that our policies, procedures, and practices align with both current and emerging regulations. At HNS Recovery, we are committed to maintaining the highest standards of privacy and data protection, recognizing the importance of these legal obligations in fostering trust and integrity in our interactions with clients and stakeholders.

​

INFORMATION HNS RECOVERY SHARES

HNS Recovery may share your personal information with affiliates, agents, authorized representatives, law enforcement, regulators, and other third parties as necessary, always adhering to our Privacy Policy and legal obligations, including compliance with the California Consumer Privacy Act (CCPA). According to CCPA categories of personal information 1798.140(o)(1)(A), (D), (F), (G), and (I), we handle your data responsibly, whether sharing identifiable or non-identifying information. We do not sell your personal information unless you specifically request us to do so or if we are legally required. In all instances, our primary goal is to ensure transparency and security in the handling of your personal data, reinforcing our commitment to protect your privacy while providing top-notch recovery services. This approach allows us to maintain high standards of integrity and trust in all our interactions, ensuring that your personal information is shared only as necessary and with your consent.

​

SERVICE PROVIDERS

If you work for HNS Recovery or use an application from HNS Recovery, HNS Recovery may collect information to share with HNS Recovery’s insurance carriers, storage facilities, and customers. HNS Recovery may also share your personal information with third-party vendors that help HNS Recovery with certain tasks. These vendors can only use your personal information for the tasks HNS Recovery asks them to do, and they must protect your personal information as HNS Recovery would.

​

LEGAL DISCLOSURES

HNS Recovery may also disclose information about you if required by law, a court order, or a subpoena. HNS Recovery may also disclose information about you to stop or investigate a crime, such as fraud or identity theft; to protect HNS Recovery’s website security; to follow or apply HNS Recovery’s websites' Terms and Conditions or other agreements; or to protect HNS Recovery’s or others' rights, property, or safety. HNS Recovery will tell users about legal requests for their personal data, unless the law or court order forbids it, or the request is urgent. HNS Recovery may challenge such requests if HNS Recovery thinks they are too broad, unclear, or improper.

CHANGE OF CONTROL

HNS Recovery also reserves the right to transfer information about you to a successor organization if, HNS Recovery transfers the ownership or operations of one of HNS Recovery’s websites to another organization or if HNS Recovery merges with another organization. If such a transfer occurs, HNS Recovery will use reasonable efforts to direct the transferee to use personal information you have provided to HNS Recovery in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which HNS Recovery transferred your personal information with any inquiries concerning the processing of that information.

SECURITY

HNS Recovery is committed to the robust protection of your personal information, implementing strong administrative, physical, and technological measures to safeguard it against unauthorized access, loss, misuse, disclosure, alteration, or destruction. We take extensive precautions to protect your data, ensuring that your choices for its intended use are honored. You also play a crucial role in protecting your information; it is essential that you do not share your username and password with others, as no one can view or edit your personal information without this information.

While we strive to secure all aspects of our services, we do not guarantee that e-commerce transactions conducted through our app or through online payment gateway service providers (OPGSPs) listed on the app will be entirely secure. When you engage in transactions, you must agree to the terms and conditions of the respective OPGSPs' agreements. HNS Recovery is not liable for discrepancies in refunds, losses, or misuse of credit card details, or for the hacking of sensitive monetary information. Resolution of payment-related complaints remains the responsibility of the concerned OPGSPs. We advise users to read and agree to the privacy policy and online security framework of respective OPGSPs before transacting to understand the extent of their security measures.

Should you experience any security issues or have concerns regarding the security of your personal information, please feel free to report these concerns or direct your questions to our dedicated security team at privacy@HNSRecovery.com. We are committed to maintaining the highest standards of security and addressing any issues promptly to ensure the continued protection of your data.

​

POLICY REGARDING CHILDREN

The HNS Recovery Services is directed at individuals of the age of 18 and over. HNS Recovery does not knowingly collect personal data from individuals under the age of 18 (“Children”). If HNS Recovery becomes aware of individuals who have provided HNS Recovery with personal data and are under the age of 18, HNS Recovery will take steps to deactivate the account and delete the personal data. If you become aware of information from individuals under the age of 18 which has been provided to HNS Recovery, please contact HNS Recovery at privacy@HNSRecovery.com.

​

CONFIDENTIALITY

We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to meet that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of the information technology laws applicable from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

​

PROMOTIONAL AND NEWSLETTER COMMUNICATIONS

HNS Recovery newsletters and marketing emails include the option to opt out of receiving any further emails. You may also opt out of receiving specific promotional emails by emailing privacy@HNSRecovery.com. HNS Recovery may still send non-promotional communications such as security alerts, service updates, or notices related to HNS Recovery’s ongoing business relationship.

​

CALIFORNIA RESIDENTS

Under California law, California residents have certain rights with respect to personal information. This Privacy Policy lists the categories of personal information that HNS Recovery collects and discloses for a business purpose and includes references to corresponding categories of personal information outlined in the California Consumer Privacy Act of 2018 (CCPA). HNS Recovery does not “sell” (as defined in CCPA) personal information to third parties or otherwise provide personal information to third parties for their direct marketing purposes. To exercise your rights under California law or other rights you may have (outlined in the “Your Privacy Rights” section of this Privacy Policy), please contact HNS Recovery by emailing privacy@HNSRecovery.com.

​

COMMUNITY FORUMS AND BLOGS

HNS Recovery’s website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from HNS Recovery’s blog or testimonials, contact privacy@HNSRecovery.com.

TESTIMONIALS

HNS Recovery displays personal testimonials of satisfied customers on HNS Recovery’s website in addition to other endorsements. With your consent, HNS Recovery may post your testimonial along with your first name and the first letter of your last name.

YOUR PRIVACY RIGHTS

You have certain rights regarding the personal information HNS Recovery maintains about you. HNS Recovery offers you certain choices about what personal data HNS Recovery collects from you, how HNS Recovery uses that information, and how HNS Recovery communicates with you. If at any time you wish to exercise your rights, please reach out to privacy@HNSRecovery.com:

​

• Information and access: You can request to see which personal data HNS Recovery processes from you. HNS Recovery can inform you on how and why HNS Recovery processes this data unless restricted by law, or if HNS Recovery is unable to verify your identity.

• Submitting information: You may refrain from submitting information directly to HNS Recovery, although doing so may impact HNS Recovery’s ability to provide the services, and information you request and/or affect your ability to use HNS Recovery Services.

​

• Rectification: You may request to update or correct the personal data HNS Recovery maintains for you.

• Right to be forgotten/request deletion: You may request deletion of your personal data. HNS Recovery may ask you for additional information to verify your identity and will process your request subject to and in accordance with law.

• Restriction: You may request limitations on the processing of your personal data.

• Restricting cookies: You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on HNS Recovery’s websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.

• Objection: You may remove your consent for the processing of your personal data.

• Transferability: You may request to transfer your personal data.

​

PERSONAL DATA RETENTION

 

HNS Recovery will retain information required to comply with privacy requests, manage active accounts, as required by law, to resolve disputes or enforce HNS Recovery’s agreements. HNS Recovery will retain personal data HNS Recovery processes on behalf of HNS Recovery’s clients as directed by them. HNS Recovery may also retain copies of your information for disaster recovery purposes.

 

LINKS TO THIRD PARTY WEBSITES

 

HNS Recovery may place links on the HNS Recovery Services. When you click on a link to a third-party website from HNS Recovery’s website, your activity and use on the linked website is governed by that website’s policies, not by those of HNS Recovery. HNS Recovery encourages you to visit their websites and review their privacy and user policies.

​

CONTACTING HNS RECOVERY

Any questions about this Privacy Policy should be addressed to privacy@HNSRecovery.com or to HNS Recovery’s mailing address:

HNS Recovery
Attn: Privacy Team
PO Box 01234
Plano, TX 75075
USA

Under the California Consumer Privacy Act (CCPA) California residents have the right to request certain information regarding data collection.

​

CONCERNS AND GRIEVANCE REDRESSAL

If you have any grievance relating to the processing/usage of information provided by you or the Website or App’s Privacy Policy, you may email our grievance officer at legal@hnsrecovery.com

APP PERMISSIONS

We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.

 

android.permission.CAMERA

android.permission.READ_PHONE_STATE

android.permission.GET_ACCOUNTS,

android.permission.READ_CONTACTS

 

Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of clients taking under authorization is appropriately secure and under law of google consents.

​

Location Permission Declaration:

1. ACCESS_FINE_LOCATION
2. ACCESS_COARSE_LOCATION
3. ACCESS_BACKGROUND_LOCATION
4. ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents. ACCESS_BACKGROUND_LOCATION Above the location background, permission is used for Delivery/service (for example, food, package) tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.

​

YOUR CONSENT

By using the Website or App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we at the Company collect personal information on the web.

We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.

IN WITNESS WHEREOF, all users or visitors of the Website or App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.